Privacy Policy

1. Introduction

Austral Connect (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with our website or services.

2. What Information We Collect

We may collect the following types of information:

Personal Information: such as your name, company, email address, and phone number when you contact us or request a quote.
Business Information: including details about your company and product requirements.
Website Usage Data: including IP address, browser type, and browsing behaviour collected through cookies or analytics tools.

3. How We Use Your Information

We may use your information to:

Respond to your enquiries, provide quotes, and process service requests.
Improve our website, services, and customer experience.
Communicate with you regarding our services or updates, where you have consented.
Comply with our legal and regulatory obligations.

4. Disclosure of Information

We will not sell, rent, or trade your personal information. We may disclose your information to:

Service providers (e.g., IT, logistics, marketing, or analytics support) who assist us in operating our business.
Government agencies or regulators where required by law.
Our professional advisers (e.g., accountants, auditors, legal representatives) where necessary.

5. Data Security and Storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information may be stored electronically on secure servers located in Australia or overseas, but we ensure appropriate safeguards are in place.

6. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve functionality and analyse website traffic. You can disable cookies in your browser settings, but some website features may not function as intended.

8. Overseas Disclosure

In some cases, we may disclose personal information to service providers located outside Australia for the purposes of IT support, cloud hosting, or analytics. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the APPs.

9. Complaints

If you believe we have breached your privacy rights under the Privacy Act or APPs, you can contact us using the details below. We will investigate and respond within a reasonable period. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above will always reflect the latest version.

11. Contact Us

For any privacy queries, complaints, or data access requests, please contact:

Austral Connect
Email: info@australconnect.com
[1 Queens Rd, Melbourne VIC 3004]